Privacy policy

ResAgent is operated by Big Lever Ventures LLC. This policy explains what we collect when you use the service, what we do with it, and the choices you have. Big Lever Ventures LLC is the data controller for personal information processed to provide ResAgent. Contact us at help@resagent.ai about this notice or your rights.

The substance of your working life: your roles, skills, accomplishments, and the details you give us in the interview and in follow-up questions. We also hold the jobs you tell us you are targeting, the resumes we write for you, your account and subscription details, and basic records of how you use the dashboard. This includes your name, email, account identifiers and authentication information, support messages, and technical records such as IP address, device and browser information, and usage or error records when generated by the service.

To find openings that fit your experience and goals, to write resumes that present your case to a hiring manager, to run your account and take payment, and to support you when something needs fixing. We do not sell your information.

We process account, profile, job-preference and resume information to perform our contract with you. Support messages help us answer your requests. Our legitimate interests in operating a reliable, secure service support processing usage and technical records for troubleshooting, improvement, and fraud prevention. We process records required for compliance on the basis of legal obligations, and obtain consent where legally required for optional processing.

The services that host the site, store your data, and process payments act for us and only to the extent needed to run the service. We share information where we are required to by law. Where advertising measurement is permitted, Google also receives the limited technical information described below for our advertising measurement.

Recipients may include hosting, storage, AI-processing, and support providers; professional legal and accounting advisers; and authorities where legally required. We share information needed for the sale and administration of your subscription with Stripe/Link for Sold through Link subscription management, payments, tax compliance, and invoicing. Link’s privacy policy governs its processing.

Essential cookies or similar storage may support sessions and security. The marketing site also uses the Google Ads base tag (AW-18542852549) and the Meta Pixel (2368921403879633), and Google Tag Manager (GTM-PM5KZ2DS) to run the TikTok Pixel, for advertising measurement. When permitted, Google, Meta and TikTok may receive page addresses, browser and device information, IP addresses, advertising cookie identifiers, and the fact that you started checkout. This installation does not report purchases or share customer email, profile, or resume information with Google, Meta or TikTok. See TikTok’s privacy policy and Meta’s privacy policy.

Advertising tracking is blocked in regions requiring consent and wherever location cannot be resolved, unless an existing advertising choice allows it. A saved refusal overrides regional defaults. A regional banner offers equally easy acceptance and rejection. Outside those regions, ordinary advertising measurement may run without a banner, subject to your saved choices and browser privacy signals. Cookie settings at the bottom of every page lets you refuse or withdraw permission at any time, with changes applied across open tabs. Essential services are unaffected. We store a browser-specific visitor identifier and consent history, including your choice, time, region, and the notice and options shown. Withdrawal preserves earlier consent evidence; clearing site storage removes the local record. Purchase reporting is not installed yet. See how Google uses advertising information.

We keep your profile and your resumes while your account is open so that new resumes can build on what you have already told us. If you close your account or ask us to delete your profile, we remove it from our systems. We may retain limited billing, legal, security, or dispute records for as long as necessary for those purposes or required by law. Support and technical records are retained only as needed for their stated purposes, then deleted or anonymised; backup copies may remain until the normal backup cycle removes them.

You can ask to see what we hold about you, correct anything that is wrong, or have it deleted. Write to us at the address below and we will handle the request. Depending on applicable law, you may also request restriction or portability, object to processing, withdraw consent without affecting earlier lawful processing, and complain to your local data-protection authority. We respond within the applicable legal deadline, including normally one month where GDPR applies.

We keep your information on controlled infrastructure and limit access to the people and systems that need it. No service can promise perfect security, so please do not send us anything you would not want held under these terms. We use appropriate technical and organisational safeguards, including access controls and encryption in transit where supported.

The service is for adults seeking work and is not directed at people under 18.

We may update this policy as the service changes. The date at the top of this page shows the version now in force.

Privacy questions or a request about your information: help@resagent.ai.